Part of an ongoing series of articles on leadership capability patterns; this article looks at some leadership patterns that relate to process and tools. In 1994, I had just launched out into the scary world of contracting and took on a role with Royal Mail (the UK postal system). My role there lasted for six years, and … Continue reading Leadership capability patterns: Process
Customer Experience Design (CXD) offers a far funkier way for us to approach our business process analysis projects, and leads to far better product design.
When we need to communicate the status of something easily or urgently, especially when there is risk involved, then a simple colour-coded system based on traffic lights is often used ... known as traffic-light or RAG rating.
The nine Ps of product success - looking at what is beyond the traditional Marketing Mix (the 4Ps of marketing), to how we bring a product to market and make it a success.
When Morpheus gave Neo the option of the red or blue pill, it was a decisive moment in him choosing to live in a shared dream state or wake up and find out what the world was really like. That matrix was bad; however in business analysis, a matrix can be really helpful. When you have … Continue reading 3 Steps to developing a RACI matrix