Turn my world outside in – customer experience design
Customer Experience Design (CXD) offers a far funkier way for us to approach our business process analysis projects, and leads to far better product design.
new product development
governance
Bringing sexy back to governance
Have you had enough of bloated, slow-moving, toothless governance processes that cost more than the value they add and impede flow of good projects without intervening on bad projects? In this article, I talk about how it should be different and float the ideas that should lead to a leaner governance more fit for the 21st century.
personal development
Continuing professional development. Mastering our craft (part 5)
This is the fifth in the BA master class series of posts, covering seven key areas that helped develop my technique, performance, and delivery.
personal development
Aligning our behaviour and values. Mastering our craft (part 4)
The fourth in the BA master class series, covering seven key areas that helped develop my technique, performance, and delivery.
project management
How to communicate status with colour (RAG report)
When we need to communicate the status of something easily or urgently, especially when there is risk involved, then a simple colour-coded system based on traffic lights is often used … known as traffic-light or RAG rating.
personal development
Six steps to effective relationships. Mastering our craft (part 3 )
The third in the BA master class series, covering seven key areas that helped develop my technique, performance, and delivery.
personal development
What is our purpose? Mastering our craft (part 2)
This is the second in the BA master class series, focusing on seven key areas I found helped develop my technique, performance, and delivery.
personal development
What it takes to master our craft (part 1)
This is the first in the BA master class series, focusing on seven key areas I found helped develop my technique, performance, and delivery.
personal development
How four birds can help improve your communication
Communication is key to great relationships, for home and work, and here is a fun profiling tool to assess our own style.