All businesses have activities that people do begrudgingly -- hygiene tasks that are no fun and provide no sense of fulfilment, but that are nonetheless necessary. Often we design tasks like... read more →
There is rarely only ever one path to reach your goal; we have to choose a path that is appropriate to the conditions, using the rights kit and tools for... read more →
How can I use the concepts of ‘innovation’ and ‘business analysis’ in the same phrase? While, to some, this might sound oxymoronic (like the term ‘deafening silence’), or at least... read more →
In the promotion of agile practices, there has been much discussion of how big-design up front is antithetical to effective delivery of business value--because it focuses too much on theoretical... read more →
